Frequently Asked Questions
Everything you need to know about our luxury outerwear and services.
How do I determine the right size for my Mackage coat?
We provide a detailed size guide on each product page. Our coats are designed with specific silhouettes—from 'Fitted' to 'Oversized'—so we recommend checking the 'Fit' section to see if you should size up or down based on your layering preferences.
What is your return policy for online orders?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that items marked as Final Sale are not eligible for return or exchange.
Does my Mackage jacket come with a warranty?
Yes, Mackage offers a lifetime warranty against manufacturer defects in materials and workmanship. This warranty does not cover normal wear and tear, neglect, or improper care.
How should I clean and store my down coat?
To maintain the loft and longevity of your down coat, we recommend professional dry cleaning by a specialist familiar with down products. Store your coat in a cool, dry place using a wide-shoulder hanger and the provided garment bag.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs, delivery timelines, and potential import duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options like Klarna or Afterpay in select regions.